1.1. SELLER:



Phone: +90312 963 1613

E-mail: mask@alvent.com.tr


1.2- BUYER:

Buyer information is specified in the order form.

Name / Surname / Title: Customer Title

Address: Customer Invoice address 

Phone: Customer Phone

Email: Customer Email address



The subject of this contract is the Law No.6502 on the Protection of Consumers and Distance Contracts regarding the sale and delivery of the product (s) whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the website www.altinkaya.com.tr of the SELLER. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation.



3.1- Type and type of products, Amount, Brand / Model, Color, Sales Price Including Taxes (unit x unit price) as stated in the order form.


3.2- Payment Method: Payment method is as stated in the order form.


3.3- Since the term sales are made only with the credit cards of the banks, the buyer will also confirm the relevant interest rates and the information about the default interest from the bank, and the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer. accepts, declares and undertakes. 

3.4- Delivery Method and Address:


Delivery Address: The delivery address is specified on the order form.


Delivery Person: The person to be delivered is specified in the order form.


Invoice Address: The billing address is specified on the order form.

Purchased products will be delivered by hand via the courier company at the address specified by the BUYER during the order. Even if the recipient is not present at the time of delivery, the SELLER will be deemed to have fulfilled his obligation fully and completely. For this reason, any damages caused by the buyer's late delivery of the product and the expenses incurred due to the fact that the product has been waiting in the cargo company and / or the return of the cargo to the SELLER belongs to the BUYER.

Shipping Fee: The shipping fee is not included in the product price. The cargo company calculates the cost of the cargo, invoices it on behalf of the BUYER and collects it from the buyer.




4.1- The BUYER declares that he / she has read and informed the preliminary information regarding the basic characteristics, sales price and payment method and delivery of the product subject to the contract on the website www.altinkaya.com.tr and gives the necessary confirmation electronically.

4.2- The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.

4.3- If the product subject to the contract is to be delivered to another person / organization other than the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.

4.4- The SELLER is responsible for delivering the product subject to the contract in a sound, complete and in accordance with the qualifications specified in the order.

4.5- If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER shall be deemed to be freed from the obligation to deliver the product.

4.6- If the bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons after the delivery of the product, provided that the BUYER has delivered the product. It must be sent to the SELLER within 3 days. In this case, shipping costs belong to the BUYER.

4.7- If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, the SELLER is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is eliminated. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days.




BUYER, from the delivery of the contracted product to him or to the person / organization at the address indicated. It has the right to withdraw within 14 days. In order to use the right of withdrawal within this period, the SELLER must be notified by fax, email or telephone and Not being used in accordance with the provisions of Article 6 is a must. If this right is exercised, it is obligatory to return the original invoice and a sample of the cargo delivery report indicating that the product delivered to the 3rd party or the BUYER is sent to the SELLER. The product price is returned to the BUYER within 10 days following the receipt of these documents. The shipping cost of the returned product due to the right of withdrawal is paid by the BUYER. 

We undertake that the consumer has the right to withdraw from the contract by refusing the goods or services within fourteen days from the date of receipt of the goods or the contract is signed without any legal and criminal liability and without any justification, and we undertake to take back the goods from the date of receipt of the withdrawal notification to the seller or supplier. 

In accordance with the general communiqué of the tax procedure law numbered 385, in order for the invoices to be made on behalf of the person to be refunded, the relevant parts of the invoice with the return section we have sent to you must be filled in completely and returned with the product after it is signed. 

For invoices issued on behalf of the company, the BUYER company must issue a return invoice to the SELLER company (without adding the shipping fee) and the return invoice must be returned to us together with the product.



The right of withdrawal cannot be exercised for products that are produced in accordance with the special requests and demands of the BUYER and / or products that have been customized by making changes or additions on them, such as cut, pierced, made or produced in a special color according to the user's request.

Using the right of withdrawal in products; Unused, shrinked packaging of the product depends on the conditions of being unopened and intact.


In the event that the parties do not fulfill their obligations from the resources of this contract, the provisions of the default of the debtor in the Code of Obligations will be applied. In cases of default, if either party fails to fulfill its actions within the time limit, the other party will give the non-performing party a 7-day period to fulfill the said act. If it is not fulfilled during this period, the party that does not fulfill its action will be deemed as default and the creditor will have the right to demand the delivery of the goods, and / or the termination of the contract and the return of the price.



In the implementation of this contract, Consumer Arbitration Committees and Ankara Consumer Courts are authorized up to the value announced by the Ministry of Industry and Trade.

In case the order is realized, the BUYER is deemed to have accepted all the terms of this contract.

If you request cancellation of your order after it has been shipped, the provisions of Articles 4 and 5 apply. 


RECEIVER: It is specified in the Order Form.

HISTORY: It is specified in the Order Form.